Your privacy is our responsibility
This policy explains in detail how your personal information is collected, stored, and protected on the bet771 platform.
Introduction and Scope
bet771 ("we", "our", or "platform") is an online gaming and betting service. This privacy policy ("policy") describes what information we collect when you use our services through the bet771 website, mobile version, or other digital channels, how we use and store it, and under what circumstances we share it with third parties.
By using our services, you agree to the terms of this policy. If you have any questions before this policy takes effect, please contact us. This policy should be read together with our Terms and Conditions.
bet771 provides services only to individuals aged 21 and above. We never knowingly collect information from minors. If we inadvertently receive any minor's information, it will be deleted immediately.
1. What Information Is Collected
bet771 collects the following types of personal information to maintain the quality of its services and meet legal obligations.
Identity and Contact Information
- Full name and date of birth
- National ID card or passport number (for verification)
- Email address
- Mobile number
- Current residential address
Financial Information
- bKash / Nagad / Rocket / Upay mobile banking number
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Wallet balance and bonus usage records
Technical Information
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Website visit times and navigation patterns
Gaming Activity Information
- Play history and list of preferred games
- Bet amounts and win/loss information
- Bonus and promotional offer usage records
- Account login and logout times
2. Methods of Data Collection
We collect your information in various ways. Each method is explained in detail below.
| Collection Source | What Information Is Collected | Purpose |
|---|---|---|
| Registration Form | Name, email, mobile, date of birth | Account creation and age verification |
| KYC Verification Process | ID document, photo, proof of address | Identity confirmation and financial security |
| Payment Processing | Mobile banking number, bank details | Completing deposits and withdrawals |
| Cookies and Tracking Technology | Browsing behaviour, preferences, session data | Service improvement and personalisation |
| Customer Service Communication | Complaints, requests, chat logs | Issue resolution and service improvement |
| Third Party (Payment Gateway) | Transaction confirmation data | Fraud prevention and auditing |
3. Purpose of Data Use
bet771 uses your personal information only for specific and lawful purposes. Those purposes are set out in detail below.
Service Operations
Your information is used to create and manage your account, process transactions, distribute bonuses, and manage gaming activities.
Security and Verification
Your information is used to verify identity, confirm age, prevent fraud and money laundering, and ensure account security.
Service Improvement
Your preferences and behaviour are analysed to improve platform quality, add new features, and provide a personalised experience.
Communication
Your contact information is used to send important account notifications, transaction confirmations, security alerts, and customer service support.
Legal Obligations
Information is retained to comply with applicable laws and regulations, respond to requests from regulatory authorities, and resolve legal disputes.
Responsible Gaming
Your gaming behaviour is monitored to identify possible signs of addiction and to provide support through the responsible gaming programme.
4. Cookies Policy
The bet771 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functions of the platform. Disabling them will prevent the site from working properly.
Analytical Cookies
Used to understand how you use our site. This helps us identify the most popular pages and features and improve our services.
Functional Cookies
Remember your preferred language, display settings, and other personalised preferences so you do not have to reconfigure them every time you log in.
Rejecting Cookies
You can delete cookies or stop accepting new cookies at any time from your browser settings. However, some services may become limited as a result.
5. Data Sharing and Disclosure
bet771 does not sell your personal information to third parties. However, information may be shared in a limited way under certain circumstances.
Payment Service Providers
Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking institutions. These partners follow strict data protection policies.
Technology Service Providers
Limited information is shared with trusted technology partners for server hosting, cloud storage, cybersecurity, and data analytics services.
Legal Authorities
Information may be disclosed to relevant authorities where required under a court order, a lawful request from an investigative body, or applicable law.
Fraud Prevention
Information may be shared with relevant industry bodies or security services where necessary to detect and prevent money laundering, fraud, or other unlawful activities.
Business Transfer
If there is any change in the ownership or operations of bet771, user information may be transferred within the applicable legal framework. You will be notified in advance in such cases.
Outside the circumstances described above, we do not sell, rent, or exchange your personal information with any marketing agency, advertiser, or unrelated third party.
6. Data Protection Measures
bet771 adopts modern technical and administrative measures to protect your personal and financial information.
SSL Encryption
Our entire platform is protected by SSL/TLS encryption. All information transmitted between your browser and our servers remains encrypted, making it impossible for third parties to read.
Secure Data Storage
Your information is stored in encrypted form on secure servers. Sensitive financial information such as passwords is stored as hashes — no staff member can read it directly.
Access Controls
Only authorised staff may access personal information for specific operational needs. Every access is logged and regularly audited.
Security Monitoring
Our systems are under security monitoring 24 hours a day, 7 days a week. Suspicious activity is automatically detected and immediate action is taken.
No method of transmitting or storing information over the internet is completely secure. We make every effort to protect your information, but no one can guarantee absolute security. If you suspect a security issue, please contact us immediately.
7. Your Rights
As a registered user of bet771, you have the following rights over your personal information. To exercise these rights, please contact our customer service.
Right to Access Information
You may request to know what information we have collected about you, how we are using it, and with whom we have shared it.
Right to Correct Information
If there is any incorrect or incomplete information in your profile, you may request a correction. We will update it within a reasonable time.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period for legal or regulatory reasons.
Right to Restrict Processing
In certain circumstances you may request that the use of your information be restricted — for example, if the accuracy of the information is disputed or the processing is unlawful.
Right to Data Portability
You can request a copy of your personal information that we hold, in a structured, machine-readable format.
Right to Withdraw Consent
Where processing of your data is based on your consent, you may withdraw that consent at any time. However, this will not affect the validity of any processing carried out prior to the withdrawal.
8. Data Retention Period
bet771 does not retain your data longer than necessary. The retention periods for different types of data are listed below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal and regulatory obligations |
| Financial Transaction Records | Minimum 7 years | Audit and anti-money laundering |
| KYC Documents | 5 years after account closure | Identity verification records |
| Customer Service Chat Logs | 2 years | Service quality review |
| Technical Logs (IP, etc.) | 1 year | Security and error diagnosis |
| Marketing Preferences | Until consent is withdrawn | Communication consent management |
9. Privacy Protection for Minors
bet771 provides services only to individuals aged 21 or above.
We never knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of registration. If a parent or legal guardian becomes aware that their minor child has registered on our platform, please contact us immediately at [email protected]. We will delete that account and all associated data without delay.
We regularly review our age verification policy for users and maintain technical measures to prevent minors from gaining access.
10. Changes to the Policy
bet771 reserves the right to update this privacy policy at any time.
If any significant changes are made to the policy, we will notify you via your registered email or through a notification on the platform. The date of each update is noted at the top of the policy as "Last Updated".
Continuing to use the platform after a significant change has been made will be considered as your acceptance of the new policy. If you do not agree with the changes, please contact our customer support.
Previous versions of the policy can be provided upon request. This privacy policy should be read together with our Terms and Conditions and Responsible Gaming policy.
11. Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights, please reach out to us through any of the following channels.
Email address
Live Chat Support
24/7 live chat available in Bengali
Response Time
Usually responded to within 1 business day
When submitting any request related to your data, we may ask for additional information to verify your identity. This is done solely for the security of your account.